- Eligible items are generally returnable within 14 days of delivery.
- Certain non-perishable or standard household items may be returnable up to 30 days after delivery.
- Opened food, beverages, and hygiene products are generally not eligible for return unless there is a confirmed quality issue.
- Special promotional items or gift sets may have different return policies.
- Requests submitted after the applicable return period may not be accepted.
Scope of Application
Our platform operates as an online shopping marketplace similar to a supermarket, offering frequently purchased and consumable goods, including but not limited to:
Laundry and cleaning products, beauty and personal care items, tissues, beverages, snacks, candies, condiments, sanitary products, diapers, and other daily necessities.
We value your shopping experience and aim to provide reasonable after-sales support within appropriate limits.
General Return Principles
Due to the nature of certain products and for reasons related to hygiene, food safety, and consumer protection, not all items are eligible for return without cause.
Return eligibility may vary depending on the product category and specific circumstances
Items Typically Not Eligible for Return (Without Quality Issues)
IUnless there is a verified quality issue, the following items are generally not eligible for return or refund:
- Personal hygiene and personal care products, such as sanitary products, diapers, and beauty items
- Items that have been opened, used, or unsealed
- Food and beverage products, including snacks, candies, drinks, and condiments
Eligible Return Scenarios
You may request a return or refund under the following conditions:
- The item is unused, unopened, and in its original packaging
- The item is damaged, expired, or has a confirmed quality defect
- The item received does not match the order description
- The request is submitted within the applicable return period
How to initiate a return:
Please contact our customer support team via the app, website, or provided email. We may request photos or additional information to help verify the issue.
Note: Items damaged or lost during shipping are considered quality issues and are eligible for return or refund.
Special Notice for Food & Hygiene Products
- Opened or used food, beverage, or hygiene products are generally not eligible for return
- If a quality issue is confirmed, we will prioritize providing a refund, replacement, or reshipment as appropriate
Return Shipping Costs
- If the return is due to a product defect or our error, return shipping costs will be covered by the platform
- In other cases, return shipping arrangements will be handled reasonably based on the specific order
Special Circumstances
In special or exceptional cases, we may offer reasonable assistance at our discretion to help ensure a fair and positive shopping experience.
Final Notes
This policy applies to purchases made through our App and website.
We reserve the right to review and determine the outcome of all return and refund requests in accordance with this policy.
Need help?
To initiate a return or request a refund, please contact our customer support:
Billing / Payment Issues: billing@tapioi.com
Support & Returns: support@tapioi.com
Orders Inquiry: orders@tapioi.com